What is Neos Airline? Is it capable of delivering reliable services? What are payment options available? Does it accept Bitcoin? What are some of its favorite destinations? If you’re here to obtain answers to such questions that you may have about Neos, then you’re in the right place. Read on to find out this company’s main features, and whether its customer support team will be available to respond to any queries you have.
Years in business: 19
Wide variety of aircraft: No
Overall rating: (3.5 / 5)
See my #1 recommended private jet company on this page
What is Neos Airline?
Neos is an Italian Airline that has its headquarters in Somma Lombardo, Lombard. It exists as a subsidiary of Alpitour S.p.A, and operates a fleet of Boeing aircraft. With the available aircraft, Noes ferries its passengers to more than 73 destinations in the local, European, and international categories. Neos’ airline mainly fulfills most of its flights from its main hub in Milan Malpensa Airport.
Having been established in 2001, Neos has survived the test of time and has continued to serve its customers in the best manner possible. At the time this company was being established, it was a joint venture between Italian Alpitour S.p. A, and the popular German tourism company, TUI Group. In January 2004, however, Alpitour purchased all of TUI’s shares, making NEOS its subsidiary (one that was no longer affiliated with TUI Group).
Do they have a wide variety of aircraft?
No. As already highlighted, this company’s fleet comprises only Boeing aircraft. Since Neos is an airline, this is not something that most people would be concerned about. Those who rely on airlines to travel to their destination are mainly concerned about booking one or several seats since the price per seat is the main factor that determines their flight expenses. With private air charter companies, however, there’s no getting away with availing a wide variety of aircraft, since the jet charter fees vary significantly with the size of the aircraft.
Neos has the following aircraft in its fleet:
- Boeing 737-800 – 6 aircraft
- Boeing 737-MAX 8 – 2 aircraft
- Boeing 787-9 – 6 aircraft
Do they have a wide variety of pricing options for different budgets?
No. This company doesn’t have a wide variety of pricing options. Like is the case with most airlines, this company has basic fixed rates per seat. Customers can then decide how much the trip will cost them totally based on the total luggage they bring to the aircraft or other unique preferences. Other factors that determine the total amount of money that customers part with include:
- The departure location
- The destination
- Departure date
- Return date (for round trips)
- The number of seats booked
The above factors are also very important in the determination of the availability of aircraft at the time one is requesting a price quote.
Does Neos offer Flight sharing services?
No. Flight sharing services are mainly offered by private air charter companies. If you’re traveling with your friends and family, or a team of business colleagues, you can actually consider using a reliable private air charter company that offers flight-sharing services. With these services, everyone can contribute towards the cost of chartering the aircraft, hence presenting you with the opportunity to enjoy a luxurious flight without having to rob a bank.
Does Neos accept Bitcoin Payments?
Neos does not accept Bitcoin payments. Since many other companies in this industry are already accepting cryptocurrency payments, it is possible that Neos may consider this payment option sometime in the future (not guaranteed, but the Bitcoin adoption rate has and is growing very quickly). Why Bitcoin? You may ask. Well, cryptocurrencies since to be quite the better alternative to standard payment methods such as credit and debit cards. With cryptocurrency payments, you do not have to worry about your sensitive financial details falling in the wrong hands, since cryptos guarantee anonymity. Beyond that, crypto transactions have very low transaction fees, zero taxes, and are very fast. Consider checking out what companies that accept Bitcoin payments have to offer, to see if there are ways in which you can save money as you also prevent the loss of your sensitive financial data.
See the full list of private jet companies that accept Bitcoin (and other cryptocurrencies) on this page
Neos does not have a membership program. This comes as no surprise since airlines barely have the need to establish membership programs or offer jet cards. Airlines are focused on delivering their services to different customers, who may or not return in the future. Private Air Charter companies offer membership programs with the hope of attracting frequent fliers. Most of the programs offer massive discounts, but they can be quite pricey to pay for.
The quality of the support?
The quality of support can be viewed as comprising of several different elements, but it comes down to the manner in which the support staff takes care of customers to guarantee their safe and comfortable travel. Those who have questions or issues to raise with the support staff at Neos can do this through:
- An online form – you have to register on the Neos air portal.
- Direct call
We shall see in the customer reviews section if Neos’ quality of support is excellent or one that needs to be addressed.
In what countries are their service available?
This company’s services are mainly based in Italy, but they do have a list of favorite destinations, which include:
- Balearic Islands
- Canary Islands
- Cape Verde
- Dominican Republic
Neos Reviews (What their customers say)
Legit customer reviews reveal to us the nature of a company’s services. It is a very suitable approach to overlooking the promises given by a company on its website, and focusing on the situation on the ground. Let’s see how Neos has fared so far with the reviews on Trip Advisor.
Rating: (3.5 / 5) (out of 4602 customer reviews) click here for details (opens in new window)
The feedback received from 4602 customers shows that Neos is an average company, which would be okay for most people. I think this company has done a good job of balancing out its strengths and weak points. Customer service and cleanliness are two outstanding strengths of this company. It’s also doing great as far as Inflight entertainment, onboard experience, value for money, and check-in and boarding is concerned. The one area it seems to be lacking is legroom. This, I believe can negatively impact your comfort during the flight. If comfort one of your main priorities, then I believe you should consider other alternatives.
**You might, for instance, want to look at the company I have given the highest rating on this page
PROs & CONs
At this juncture, we can sum up the pros and cons of Neos, just to create a more refined perspective about it, as we decide whether to utilize its services or not.
- It has large aircraft that have a large capacity
- Most of the fees and charges are specified on their website
- Excellent customer support services
- Cleanliness is taken seriously
- Limited payment methods – does not accept Bitcoin
- Does not have a membership program
- Flight sharing services not offered
- Legroom may be an issue for some customers
Do You Own or Represent Neos?
If you are a representative, or associate of Neos and have found something that isn’t accurate in today’s review please, feel free to reach out to me and I will update the information on this post. You can do this by leaving your feedback in the comments section below or simply by sending me an e-mail to email@example.com.
Final words and verdict
Overall rating: (3.5 / 5)
Most of what we’ve come across Neos reveals that it’s one that’s reliable, in its capacity as an airline. It offers most of the basic features you’d require for your flight. It, however, doesn’t offer much legroom, which may bring about a comfort issue for most travelers. Like I already hinted, there are some alternative companies in the air transportation industry that are well-placed to offer more comfort and luxury, without one having to break their bank. Have a look at this recommended alternative to Neos, that can help you fulfill your dream of finally flying in a private jet.
That will be all for this review on what Neos Airlines is about. I hope you collected enough details to help you make a decision as to whether you should utilize its services or not. Don’t hesitate to ask me any questions about Neos if you have any.
I wish you well,
Eric, Investor and Team Member at Gold Retired!