What is TUI fly? In which countries are its services available? Are there any unique advantages that this company has that you shouldn’t miss out on? If such are the questions that you have in your mind right now, then you should read through this review to get all answers explained at length.
Company: TUI Fly
Years in business: 17
Wide variety of aircraft: No
Overall rating: (3 / 5)
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What is TUI Fly?
TUI Fly is the brand name of a firm known as TUI Airlines Belgium. It belongs to a group called the TUI Group, which is one of the largest tourism groups in the entire world. TUI’s headquarters are in Hannover, Germany, from where its main operations are run.
This company’s existence and operations are all based on one simple concept, which is that you can book a flight ticket or a rental car as you travel abroad, or as you travel for professional reasons. TU Fly tries to stand out from most of its competitors by offering extra but optional services such as cancellation insurance. Its customers can also access travel and assistance insurance. Beyond that, TUI Fly makes the effort to lure its customers by enabling them to access means of transport to the airport, and by helping them park their cars near the airport so that they can spend the night within a reasonable range (to avoid getting late).
Do they have a wide variety of aircraft?
This company’s fleet is fairly small. Other companies have way smaller fleets, but TUI isn’t at the top of the list of the firms with the largest number of aircraft. Currently, this company operates 150+ aircraft. When it’s peak season, such as when most people are heading out for holidays, TU Fly expands its fleet to 175+ aircraft.
TUI Fly Netherlands and Belgium aircraft ferry passengers from a couple of airports in the Netherlands, Belgium, France, Morocco, to over 100 destinations all over the world.
The fleet comprises the following aircraft:
- Boeing 737-800 Next Generation – 18 Aircraft
- Boeing 737-700 Next Generation – 4 Aircraft
- Boeing 737 MAX – 7 Aircraft
- Embraer E-Jet E190 – 4 Aircraft
- Boeing 767-300ER – 2 aircraft
- Boeing 787-8 Dreamliner – 5 aircraft
All the other aircraft are usually accessed through and from TUI Fly’s partners, more so during peak periods.
Do they have a wide variety of pricing options for different budgets?
No. When you book your flight with TUI Fly, whether by call or via their online platform, you’ll end up parting with a similar amount of money, like that of other customers headed to the same destination, unless you have some extra requirements or specifications. Due to the nature of this company’s operations, most of the flight charges are usually similar, with the differences resulting from carrying extra luggage, or requesting extra services (over and beyond the standard inflight services).
Does TUI Fly offer Flight sharing services?
This company doesn’t offer flight-sharing services, owing to its mode of operation. With its aircraft in the Boeing Series, TUI Fly focuses on fulfilling airline charter services, through which more than 100 passengers share the same aircraft. This is different from flight-sharing services in which you find that one person can charter a private aircraft, but have other people join him or her in the flight by paying for one or several seats. These people then have to all agree on the time they’ll be available for departure. Flight sharing services can come in handy when one has a limited budget, or they simply don’t intend to spend more money than is necessary, without having to compromise on quality.
Does TUI Fly accept Bitcoin Payments?
No. This company doesn’t accept Bitcoin payments currently. It seems to be mainly accepting payments made through a wide variety of credit cards, including:
- American Express
- BNP Paribas
- ING Home Pay
The good news is that there are several alternatives to TUI Fly that are already accepting Bitcoin (and other cryptocurrency) payments, as they try to accommodate customers who would prefer anonymity, low transaction fees, fast transactions, and zero taxes.
**See full list of private jet companies that accepts cryptocurrency payments on this page
TUI Fly doesn’t have any membership programs at the moment. This feature is common amongst private air charter companies that cater to the needs of frequent fliers who’d want to save on costs (by locking in certain price rates for an entire year).
The quality of the support?
TUI Fly’s customer support staff are available via any of the communication channels and options listed below:
Before reaching out to them, if you have enough time, you can check out the FAQ section to get answers to the questions you already have.
In what countries are their service available?
TUI Fly is licensed to fly to different nations in the world. As much as its headquarters are in Germany, it can serve customers headed to the following destinations:
- The Gambia
- Romania, etc.
TUI Fly Reviews (What their customers say)
Customer reviews highlight some outstanding elements about a given service provider, thus enabling potential customers to decide whether or not they’d like to utilize the said services. For TUI Fly, I came across some customer service reviews on Trip Advisor, which we can rely on to deduce whether it’s a reliable company or one to avoid.
Rating: (3 / 5) (out of 3222 customer reviews) click here for details (opens in new window)
A rating of (3/5) from more than 3200 customer reviews proves that TUI Fly is a company that’s striving to rise from being average. This company’s competitors have a solid 5-star rating, owing to their consistency in effective and efficient customer service delivery. The two areas this company seems to be shinning are cleanliness and check-in and boarding. However, it still has a long way to go in terms of guaranteeing customer satisfaction as far as seat comfort, legroom, food and beverage, inflight entertainment, and onboard experience are concerned. Its customer service is also rated (3/5) stars to mean that its staff members perform well, but would do with little improvements.
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PROs & CONs
We can now sum up this company’s strengths and drawbacks, as you get to decide whether you’ll rely on its services or you’ll turn to its competitors.
- Large capacity aircraft
- Check-in and boarding services
- Travels to different countries all over the world
- It doesn’t accept Bitcoin payments
- No flight-sharing services are offered
- Lacks a membership program or jet card
Do You Own or Represent TUI Fly?
If you are a representative, or associate of TUI Fly and have found something that isn’t accurate in today’s review please, feel free to reach out to me and I will update the information on this post. You can do this by leaving your feedback in the comments section below or simply by sending me an e-mail to firstname.lastname@example.org.
Final words and verdict
Overall rating: (3 / 5)
TUI Fly’s services to its customers have mostly been perceived as being average. The fact that it’s a low-cost airline means that its services may not be as good as those offered by its competitors who charge more. That said, there are still some pros and cons that you can consider, and possibly even consider utilizing its services. If you’re not sure that TUI Fly is capable of delivering what you’re looking for, you can check out its alternatives, starting with my number one recommended alternative.
That will be all for this review on what TUI Fly is about and what it’s offering in the air transportation industry. Does it have features that would make you consider it as you book your next flight? Where does it shine and where does it fall short, according to you? Let me know what your thoughts are.
I wish you well,
Eric, Investor and Team Member at Gold Retired