What is thomascook.com? Is this company still operational? Is it one that you can turn to for the services that it offers? Are its services available in your country? What are its main pros and cons? Welcome to this review about Thomas Cook in which we shall be looking at some of its main features, in a bid to help you decide whether you will utilize its services or look for an alternative. Read on to find out.
Company: Thomas Cook
Years in business: 1
Wide variety of aircraft: Yes
Overall rating: (3.1 / 5)
See my #1 recommended private jet company on this page
What is thomascook.com?
Most people who about Thomas Cook know that it had been operational for many years, before shutting down its operations in September 2019. Several committed employees who had served the original company were determined to ensure that the legacy of Thomas Cook would be resuscitated.
Two months after the closure of Thomas Cook, Fosun Tourism Group purchased the Thomas Cook brand. It also purchased the Sunny Heart logo, which symbolizes joy and happiness, and is a very important part of Thomas Cook’s identity in business. The new Thomas Cook lets customers package their own holiday. They can go away when they want, for as long as they want. With a list of thousands of hotels to pick from and a list of very many flight routes and airlines to pick from, customers are guaranteed more flexibility.
Do they have a wide variety of aircraft?
Technically, yes. Whereas this company does not own any aircraft, it helps you access a wide variety of aircraft that you can rely on as you travel to your next destination. The only thing we can note is that this company isn’t a private charter or airline, hence its services can’t be compared with any firm in the air transportation industry. Thomas Cook is simply out to make everything about heading out to your next holiday destination easy, by allowing you to choose your:
- Hotel rooms
- Airline to travel in
Do they have a wide variety of pricing options for different budgets?
Yes. Being a company that only helps you organize your own vacation, Thomas Cook has an effective booking system that lets you access hotels and airlines based on your budget. The budget categories include:
- Any budget
- £1,500- £2000
- £1,000 -£1,500
Essentially, your budget determines the quality of the services that you receive, so you have the liberty to control the type of experience you’d like to have.
Does Thomas Cook offer Flight sharing services?
No. This company’s current operations do not present an opportunity for it to determine who gets to travel with who, in which aircraft. If anything, after defining several parameters, you’ll be presented with a variety of flight options so that you can select one that’s suitable for you, based on your budget. That said, you can also consider checking out companies that have flight-sharing services, more so if you’re out to get the best travel experience as you head out to your destination.
Instead of using regular airlines, why not cost-pool with your friends and travel in a luxurious private jet? Read on to find out what my recommended alternative to using Thomas Cook’s selection of airlines is (my preferred company when it comes to flight-sharing)
Does Thomas Cook accept Bitcoin Payments?
I didn’t come across any evidence this company is accepting payments made using Bitcoin or any other cryptocurrency. If you try to book your vacation right now using this company’s system, you’ll be required to pay for the services using a debit or credit card. From the terms and conditions section, I can see that this company promises to do its best to protect consumer data, which is a good thing.
Unfortunately, companies like this one have become a target for cybercriminals, who attack with the objective of stealing financial details. Good thing is that some companies have already started accepting Bitcoin payments in a bid to guarantee the anonymity of the person who pays for the trip. Bitcoin payments are also faster, incur zero taxes, and have relatively lower fees and charges.
P.S. See the full list of private jet companies that accept bitcoin payments on this page
No. There are no membership programs offered by this company. With Thomas Cook, all you are required to do is specify the details of your vacation, pay, and then travel. Private air charter companies are the ones that have membership programs and jet cards, which they offer to frequent flyers and customers who’d like to take advantage of exclusive bonuses and discounts (members only).
The quality of the support?
If you encounter any problems during the booking process and you’d like to get some help, you can contact customer support using the following communication channels:
- Chatbox on the official website
- Telephone – for bookings and inquiries (and a different line for support)
- Mail – you can write to them (I doubt you’ll need to do this in the present-day world where everyone is one call or email away)
- Social media messaging platforms – Facebook, Twitter, Instagram
From the Facebook page, you can tell this company attempts to respond to comments, but we shall see more about the quality of support in the customer reviews section.
In what countries are their services available?
Whereas this company’s services are offered through their online platform, it seems that most of the customers who rely on their services are found in the following countries:
- Balearic Islands
- Canary Islands
Thomas Cook Reviews (What their customers say)
Analyzing customer reviews helps us confirm whether a company’s claims about its ability to deliver quality are true. That’s exactly what we shall be doing in this section, by having a look at what Thomas Cook’s customers are saying. I came across some reviews on Trustpilot, which we shall discuss below:
Rating: (3.1 / 5) (from 1658 customer reviews) click here for details (opens in new window)
A (3.1/5) star rating is not the very best, by any industry’s standards. Whereas we recognize the fact that dealing with different people can be difficult, there are companies that still manage to get 5-star ratings. About 72% of customers who’ve rated Thomas Cook think its services are bad, which in my opinion, isn’t something we can simply overlook. Customers have different views about the customer service staff, which is quite unfortunate because you wouldn’t know if you’ll be next on the list of those who are not satisfied with the services offered.
On a different note, I think one can still control the elements of their vacation, and that would begin with choosing the right travel partner. With a luxurious private jet, everything about your vacation will begin on a high note. You only need to choose the right company to facilitate your movement to your destination.
**You might, for instance, want to look at the company I have given the highest rating on this page
PROs & CONs
Let’s now put everything together as we decide whether Thomas Cook is worth relying on, or one for which we should choose to work with other alternatives.
- Access to many airlines
- Can accommodate people with different budgets
- It doesn’t accept Bitcoin payments
- No membership program
- Flight sharing services not offered
- Not the very best customer reviews
Do You Own or Represent Thomas Cook?
If you are a representative, or associate of Thomas Cook and have found something that isn’t accurate in today’s review please, feel free to reach out to me and I will update the information on this post. You can do this by leaving your feedback in the comments section below or simply by sending me an e-mail to email@example.com.
Final words and verdict
Overall rating: (3.1 / 5)
As we wrap up today’s review, we can agree that whereas Thomas Cook is offering a useful service to those who are out to visit different holiday destinations in the world, it is still miles away from delivering indisputably excellent services. I know that companies such as Thomas Cook offer very decent services that enable customers to access all their preferences (hotels, aircraft, etc.) on one platform, but one can still take advantage of other luxurious travel options such as private jet charters, and simply travel to their destination of choice.
Most private jet charter companies will have no problem organizing private cab transport to your hotel in luxurious vehicles. Here is an option you can consider as you book your flight to your favorite holiday destination.
Thank you for reading through till the end of this review on what thomascook.com is about. I hope it was helpful and that you now know whether you’ll utilize their online platform to book your flight to your holiday destination. Let me know what your thoughts about it are, and whether you can give the recommended alternative a try.
I wish you well,
Eric, Investor and Team Member at Gold Retired!