What is surfair.com? What’s unique about this company? Is there anything that it has to offer that you should look forward to using? Join me as we explore what this company has to offer, and determine whether it’s one that’s worth relying on.
- What is surfair.com?
- How does it work?
- What is the Surf Air Membership program like?
- Is safety and security taken seriously by Surf Air?
- Is Surf Air Reliable or Not Reliable?
- Pros and cons
- Final Words and Verdict
Name of the company: Surf Air
Official Website URL:
Overall Rating: 
(2.9 / 5)
Recommended: Not Highly Recommended
P:S:
See my #1 recommended alternative to Surf Air – full review!
What is surfair.com?
Surf Air identifies itself as the first private travel club of its kind, that you can turn to if you’re looking for an all-you-can-fly service that you can pay a monthly fee for. According to the owners of this company, entrepreneurs and regional travelers happen to be the main members of this company, and they usually reach out to them to get an effortless flying experience, which enables them to save on lots of time with every single trip that they take.
Surf Air usually offers flights to and from specific airports on US West Coast, as well as some additional destinations and regions.
This company does not own or operate the aircraft used to move customers from one destination to the next one. It instead focuses on arranging the travel services ( and facilitating other customer requests) through the Surf Air Membership program, for which it acts as both the manager and the main agent.
All of the flights that this company arranges are usually performed by other air carriers who are all FAA-licensed and DOT-registered.
How does Surfair.com work?
Surf Air’s value proposition to its customers is that they can travel very conveniently. Here’s how they deliver on their promise:
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Bringing the services closer to home
There are more than 5000 airports spread out across the USA that Surf Air can access, making it more likely that customers can access aircraft for travel within a few minutes.
Surf Air takes up the task of connecting the whole ecosystem of airports, thus reducing the hassle that customers would otherwise get if they decided to fly commercial.
Members no longer have to deal with lines, crowds, and loudspeakers. All they have to do is walk into and out of the airport as they catch the next flight or alight from their destination.
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The power of choice
The Surf Air Marketplace is set up in such a way that it makes flying quite simple. You can book a private aircraft by simply making a few clicks. You can also reserve a seat on the dense schedule when there’re all-day flights. There are thousands of aircraft that customers can access through the platform. Surf Air facilitates hundreds of flights on a monthly basis, so you can find the stuff that works best for you.
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Flexibility
This company offers membership options that cater to the needs of every flyer. From the very frequent travelers who need flexibility as well as unlimited options, to the various leisure weekend travelers who need private aircraft to get to their destination, all of the customers’ needs are sorted.
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Extra services
Surf Air promises to make its customers’ journeys worthwhile by delivering extras to see to it that they are extra-comfortable. This is achieved by giving the customers access to:
- WiFi
- Snacks
- Beverages
- Restrooms
- Comfortable lobby and lounge
- Outlet to charge their devices
- Parking options
- Surf Air Flight Concierge- helps with check-in, luggage, as well as boarding procedures.
What is the Surf Air Membership program like?
Surf Air introduces its membership program as the new way to fly private. It has 4 membership plans that individuals and family members can take up, in a bid to save on costs as they travel to their destinations. Here are the four membership plans that customers can choose from:
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Access
- The cost of this package is $199 per month
- Customers gain access to all flights, through the per-seat model.
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Advanced
- Costs $999 per month
- Free and unlimited off-peak flights
- Access to purchase other products offered by Surf Air
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Freedom
- Costs $2499
- Customers can access Surf Air’s inventory of flights for free
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Unlimited
- Costs $2999 per month
- No limits – you can fly to any place and at any time across Surf Air’s network.
Surf Air also offers company and enterprise memberships. This plan serves hundreds of companies whose main objective is to save time and reduce stress, as they travel to establish valuable connections. There’s not much that is revealed about these two options, but you can get help from the customer support staff.
Is safety and security taken seriously by Surf Air?
Yes. This company has put in place various security measures, in a bid to ensure that all customers’ experience as they travel is nothing short of the best. The first measure that this company takes is conducting thorough checks on all members and guests before they board the aircraft. Unobtrusive on-site checks are also performed as required. Customers can keep their shoes on, since Surf Air is TSA-free.
NB: Surf Air does security checks on all, not some, members and guests.
Is Surf Air Reliable or Not Reliable?
This company is in my opinion a reliable one. It’s genuine, and one that you can turn to if you trust them from the information presented in this review. They have a well-established network of aircraft that you can rely on, mostly if you want to travel in the USA and the nearby regions. With more than 5000 airports that are distributed all over West Coast and Texas, you can schedule your flight and travel to your destination in a short time.
Those who’ve used this company’s services before seem to not be very enthusiastic about what they got. On Yelp, for instance, this company has a rating of (2.5/5) stars, which is quite low, in comparison to the ratings of other well-established companies in this industry.
Pros and cons
Pros
- Established network of airports with different types of aircraft
- Safety is taken seriously
- Defined membership programs
Cons
- Doesn’t own aircraft
- Low consumer trust ratings
Final Words and Verdict
Verdict: Legit
Overall Rating: (2.9 / 5)
Surf Air promises to deliver quality services to its customers by making air travel as convenient for them as possible. Its operational structures prove that this company’s management aims at achieving this objective. It, however, seems to not very invested in enabling customers to travel to different corners of the world, which is something that most other companies in this industry are doing. Also, the low customer ratings certainly affect the credibility of this company in the industry.
Learn about my #1 Recommended Private Jet Company on this page!
That’s all for this review on what surfair.com is about. Did you gain enough insights to help you decide whether this company can serve you as a frequent or occasional air traveler? Let me know in the comments section. If you’re still not sure about which service will work best for you, have a look at my recommended alternative to Surf Air – it could be your next travel companion 😉
I wish you well,
Eric, Investor and Team Member at Gold Retired!
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